Tenant FAQs

Question 1

Can you hold a place before I apply?

Answer

No, we do not hold properties.

Question 2

Do I pay first month’s rent and last month’s rent with my security deposit?

Answer

We collect 1 full month’s rent plus the security deposit in advance. You have the option to use Obligo’s billing authorization service instead of a traditional cash security deposit.

Question 3

Is the deposit refundable?

Answer

Yes, all security deposits are fully refundable.

Question 4

You have a property I want to rent. How do I apply?

Answer

Submit your rental application here: Apply Now

Question 5

What is your rental criteria?

Answer

We publish our rental criteria: Rental Criteria

Question 6

How do I pay rent?

Answer

We have a powerful Tenant Portal that enables you to pay rent online, including setting up recurring payments.

Question 7

I want to get a pet. What do I do?

Answer

First, make sure the property you want accepts pets and that your pet meets the restrictions, if any. Second, review our Pet Policy. Lastly, submit your pet application at https://apms.petscreening.com/

Question 8

I want to move out, but my roommate wants to stay. What do I do?

Answer

Contact your Property Manager to discuss your situation.

Question 9

My lease expiration is coming and I want to move out. What do I do?

Answer

If you plan to move-out, submit your Notice to Vacate in the Tenant Portal.

Question 10

Who is responsible for paying for repairs & maintenance requests?

Answer

The Landlord is responsible for maintaining the property, unless damage is caused by you or your guests.

Question 11

Can I move out before the lease expires?

Answer

Yes, we offer an Early Termination process if you need to move out before the end of your lease.